Julian Vidal

Support Analyst

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I am a person with the ability to learn easily, motivated to always stay updatedwith new technologies, and committed to delivering quality work. My objectiveis to apply my knowledge and skills in support, where I can provide efficienttechnical assistance and resolve issues related to systems and software. Ihave a strong understanding of areas such as networks, operating systems,and computer applications, which enables me to effectively diagnose andtroubleshoot technical problems that may arise.

Skills

  • Support ticketing systems
  • Active directories
  • Application support
  • MS Office
  • VPN
  • AWS
  • Hosting

Experience

I don't have experience as a developer, but I do have experience as a support analyst

Sigma Movil

Support Analyst

2021-10 - present

responsibilities

    Resolution of incidents reported by customers regarding the platform through ticketand chat services, troubleshooting company equipment, performing backups of server databases, conducting testing

Education

Engineering, Systems Engineering

Universidad Santiago de Cali, Cali

2019-02 - present

Languages

Colombia Icon Spanish (native)

Usa Icon English (B2)